Usuario invitado
12 de abril de 2024
This hotel was booked as a surprise spa break for my partners birthday. First impressions in the lobby were good but we walked into a tired dated room with a view of the roof below. Wallpaper was peeling off numerous walls and the ceiling, the light switches were filthy, plastic was peeling off the headboard, there was mould in the bathroom, grubby chair arms, a paracetamol packet was down the side of the bed. Towels were old and hard. Disappointed, we visited the pool area and found that to be the same, cold, uninviting, no cushions on the plastic loungers. We complained to reception and were offered other rooms, we refused as we were disappointed we had been allocated a room that wasn't fit for use in the first place and were put off by what we had seen already. We requested a refund and this was duly given. The reception/manager was helpful with our complaint and said he would speak to the cleaners. This wasn't solely a cleaning issue, but poor maintenance and upkeep. Certainly not what we expected from a 4-star rated hotel at over £200 a night.
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